Effective immediately, all City offices will be closed to the public until further notice, with the exception of the Cherryville Police and Fire Departments.  Please click the following link for more information. Public Notice - COVID-19 Information - Residential Customers Utility Bills - For further information, you can also visit our COVID-19 site under the Services tab. 



Utility Services Information Subpages

Safety, Conservations & Rebates

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Safety Around Electricity

Please remember that our utility has both underground and overhead electric lines. The equipment related to electrical transmission may be damaged by humans, animals or the weather. If you see unsafe electric equipment, please notify the city immediately. Stay away from downed power lines, and exercise caution when working with ladders or antennae near power lines.

Our tree-trimming program is designed to help maintain the reliability of our electric system. Trees that grow into power lines can cause power outages and may be a safety hazard.

In the event of an emergency or outage, please call (704) 435-1700 from 8:00 a.m. - 5:00 p.m. or (704) 435-1717 after hours.

Conservation Tips

  • Insulate your home to keep heat outside in the summer and inside in the winter. Caulking, weather stripping and double-paned windows can save you money.
  • Use utilities wisely. Turn off lights and appliances when you're not using them. Avoid extremes in thermostat temperature settings for your air conditioning and heating units as well as for your hot water heater.
  • Select energy efficient appliances. Have appliances serviced regularly to keep them in good working order and to insure efficiency.

Rebate Information

- Click here for Heat Pump Information

- Water Heater Information Call 704-435-1700