Effective immediately, all City offices will be closed to the public until further notice, with the exception of the Cherryville Police and Fire Departments.  Please click the following link for more information. Public Notice - COVID-19 Information - Residential Customers Utility Bills - For further information, you can also visit our COVID-19 site under the Services tab. 



Utility Services Information Subpages

Billing & Payment

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Each month you will receive a bill which will detail your utility usage and the amount due to the city. The bill also will include all applicable taxes. Bills are past due if not paid by the due date on the bill. Also on the bill are the phone number and address of the city. If you have a question about your bill, please call us. You may pay your bill by mail, bring it to the city utility office or online by clicking here.

We do not want a situation to arise that would disrupt your utility service. It is always more favorable to contact a Municipal utility employee prior to disconnection rather that to make arrangements after service is involuntarily interrupted. Payment options may be available prior to disconnection, which will save the customer from additional higher deposit amounts and additional fees.

How Rates Are Set

The city's rates are set by its local governing body and are designed to be fair and nondiscriminatory. Setting rates locally offers rate regulation that is responsive to the customers of our system. We can provide you with a rate schedule at your request.

New and potential business customers are encouraged to provide the city utility department with the load characteristics of their facility. The city may require special conditions and contracts for electric service based upon necessary investment in special equipment.

About Your Meter

We read your meters each month to measure the amount of each service you use. Your meters will be read by city utility employees according to the city's schedule. Reading dates will vary slightly from month-to-month due to weekends, holidays, weather conditions and other factors. It is important that the meter reader have access to your meter to get an accurate reading. Should you suspect there is a problem with your electric meter, the city will test the meter free of charge, once in a twelve-month period. If the meter test shows the meter to be inaccurate, adjustments may be made. Please remember that tampering with a meter can be dangerous and is illegal. Call us if you have a metering concern.